ITSM Practitioner

IT service management for practitioners: knowledge for the successful management of all IT tasks

ITSM Practitioner

Comming soon

This seminar provides the basic knowledge about the general tasks of IT to provide and continuously improve IT services for daily work.  It aims to impart the practical tasks and goals that an IT service management system (IT-SMS) has to fulfill.

Here's a first impression:


Further information

Domain Steering Committees (DSCs) consist of subject matter experts who ensure that the open curricula and the certification exams based on them are both theory-based and practical.  The DSC for this topic consists of the following members, who are also pleased about your suggestions:

  • Gerd Bauer; ITSM Expert; iXventiv, Munich (Speaker)
  • Mike Boyle; Coach Agile Organisationsentwicklung; Procurro Solutions Ges.m.b.H., Vienna
  • Dr. Herbert Brückner; IT Strategy, IT Project Consulting and Coaching; Eschweiler
  • Martin Fischer, IT Consultant; Speyer
  • Martin Kneer; IT Manager; Berlin
  • Dierk Söllner; Consultant, Trainer and Coach for IT Service Management und agile organizational development; Göttingen
  • Thomas Reiter; Program Manager Tools & Technologies HPE Pointnext Services; Munich

The curricula (Syllabi) are licensed under the Creative Commons 4.0 International Lizenz (CC-BY-SA) and can be used freely in compliance with the license terms.